The chemical manufacturing world is a technical one and is one were rules rule (even more so in the Pharma world). Fran showed the SLT that we don’t have to run the site in a traditional, techy, “businessy” kind of way all the time. She helped the SLT to loosen up a bit and think of approaches that are a little more expressive, fun, human and engaging. Given that I am that rare Myers Briggs mix of E, N, F & P (just like Fran) I warmed to this approach. Additionally, she provided honest feedback along the way of how the SLT were working together and with the site in general. This allowed the SLT to reflect on this and improve.